Question:Where is the reset button located? My roller is not turning.
Answer:To reset this vacuum you will need to turn it off and then back on. If that does not work than you should check your belt.
Question:I had seen the "Electrolux Precision Brushroll Clean Vacuum Cleaner" in the November 2014 Good Housekeeping but it was green. Is this the same vacuum that is advertised on website? It says that this vacuum has an 'enclosed" blade that cuts through snarled fur with the press of a lever. I did not read anything on the website that was advertising this machine. Does this vacuum have that feature? It did mention the 3-in-1 tool attachment, but not the "blade" that cuts through hair, with a press of a button. Also, is this machine heavy or hard to push? I would appreciate your response. I was seriously thinking of buying this machine today at "Lowes". Lari
Answer:This is the same machine in Good Housekeeping but the color is different. This vacuum does come with the cutting blade to remove hair and fur from the brush roller. The vacuum also includes the 3-in1 attachment. If you buy online you will save the sales tax and get free shipping.
Question:My carpet brush will not move when I put it on carpet. Does it have a belt and if so how do I replace the belt.
Answer:Yes there is a belt. To access remove the base of the nozzle to access the belt and brush roll.
Question:My brush roll is not rolling . please suggest
Answer:You will want to check the belt to see if it broke.
Question:I was checking the filter and a rectangular piece of thick black felt like object fell out of the vacuum. I could not find where it came from and I am not sure if it is a vital piece. Any ideas?
Answer:You can email a picture of what fell out to email@example.com and we can diagnose it for you.
Question:HI... the hose does not have suction when popped out for use...I was able to pop button up but still does not change to hose use..
Answer:There is possibly a clog in the hose, or something you may not be able to diagnose, we recommend you bring it to a repair shop.
Question:My roller is not turning. I pushed the reset button and still no action.
Answer:We recommend checking the belt or taking it to a local warranty center if you are still having trouble.