Refunds /Shipping

Returns:

Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. A 20% restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. No refunds after 30 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.

Missing Items / Damaged Product:

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to evacuumstore within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to evacuumstore within 5 days of receipt.

Defective Items:

All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unsued in the original packaging we will send out a replacemnt item.  If the item is used, the item will be covered under the product warranty and reshipped to the customer. 

Free Shipping:

We are offering FREE SHIPPING on orders with a base total exceeding $50. This will automatically be calculated when you complete your order with Evacuumstore. Please keep in mind that this only applies to normal ground delivery within the continental, domestic U.S. and only to merchandise that does not exceed certain size and weight limitations. Orders that exceed the carrier's size or weight limitations will have the carrier's surcharges related to the excess size or weight passed through to the customer. In addition, a $3.95 handling charge may be applied to every order placed. Evacuumstore reserves the right to alter or withdraw this offer at any time for any reason

Undeliverable Address:

If we receive a package back that states that the package was undeliverable due to the address.  We will credit you back the full amount less the shipping charges you were charged or $8.95 if you received free shipping.   

Items Requiring Special Handling:

Carriers frequently charge a surcharge for oversized or extremely heavy equipment. These additional costs will be reflected in the shipping costs total you see when you place your order.

Shipping costs for orders from Evacuumstore depend upon the method you choose for delivery. We will always try to group items for shipping. However, if we have to break up a shipment because of unexpected or unreasonable delays in the availability of certain items of your order, we won't charge you any additional shipping costs - it's on us. The total amount of shipping charges for the entire shipment will be charged on the first shipment and the balance will be sent with no additional shipping charge.

Refused Shipments:

All refused shipments will be credited back less the shipping to the customer and a refusal fee of $9.95 per box. 

International Shipments:

All customs and broker fees will be paid by the receiver and are not included in Evacuumstore's shipping rates.  All international orders and shipments are non refundable whatsoever.  All shipping, duty, and customs fees are nonrefundable.  Evacuumstore will not pay any custom fees as a result of a returned package and is the responsibility of the sender.  In the result a package is rejected by the sender, all shipping, return shipping, customs fees, duties, processing, and surcharges will not be refunded.  This shipping policy applies to: Canada, Puerto Rico, Guam, and any other country other than Unites States.