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Q: Are Electrolux ErgoRapido batteries available seperately?
A: No, the battery is contained in the hand vacuum, so you can either replace that or buy a new unit


Q: Where is the model number on my Electrolux canister?
A: Check on the inside of the canister's bag door on older models, and on the bottom of the canister on newer models.


Q: Are number of amps directly related to suction power?
A: No, not necessarily. Amps just means how much electricity the motor draws for operation


Q: Are old-style Electrolux vacuums still available?
A: Yes, Perfect manufactures new vacuums that are modeled after older Electrolux machines.


Q: What belt do I need for my Electrolux power nozzle?
A: If it is an L-Shaped power nozzle, then it requires the "Electrolux PN5, PN6 and PN7 Belt". If it is a full rectangle, then it would take a "Electrolux PN1-PN4 Belt"


Q: I called this number thinking it was for Electrolux or Eureka?
A: We are authorized dealers, but we are neither Electrolux nor Eureka.
      Electrolux: 1-800-896-9756
      Eureka:     1-800-282-2886


Q: Is eVacuumStore.com an authorized Miele dealer?
A: Yes, so if you buy your vacuum from us you'll be able to get it serviced at any Miele service center.


Q: Do you guys sell robot vacuums? 
A: Yes, just click on that sub-category from the vacuum cleaners category


Q: What does eVacuumStore.com sell besides vacuum cleaners?
A: We sell air purifiers and other small appliances.


Q: I'm a little nervous about entering my credit card information online, is it safe?
A: Yes, we use a very secure checkout. We are PCI compliant and transmit all sensitive information over SSL. We also conduct security and malware scans daily.  We can also process your order over the phone. 


Q: My vacuum cleaner is broken, and there isn't a service center in my area, can I send it to you?
A: Yes, we do service vacuums, just give us a call at 1-866-972-8227 to fill us in on the details.


Q: I have one of the first Electrolux canisters, do you guys sell parts for those?
A: On older machine please call us at 1-866-972-8227 and check on the availability. 


Q: I just placed an order, how long will it take to arrive?
A: 90% of the time shipping takes between 3 and 5 business days. However, if it's a part that must be special ordered, shipping can take up to 10 business days. Please call to confirm if your part is a special order. 


Q: Is Aerus and Electrolux the same company?
A: No, they are separate companies which produce different vacuum cleaners

Q: How often should I change my HEPA filter?
A: For optimal vacuum performance, it is recommended that you change your filter every 6 months.


Q: Are all filters washable?
A: No, only wash filters that explicitly say they are washable. Washable filters should not be considered a lifetime filter. 


Q: What bag does my Electrolux Versatility use?
A: That model doesn't use bags


Q: Does Electrolux offer any residential upright vacuum that uses bags?
A: At the moment no


Q: What's the instant rebate on the Power Team Perfect canisters?
A: Call 1-866-972-8227 and find out ;)
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