eVacuumStore.com’s customer service department is run by a friendly and knowledgeable staff that is more than willing to help answer any question you may have. Whether you need to order another 6-pack of bags, or would like an update on an order you placed, our customer service department is more than able to help out. We even offer “Live Chat” which means you’ll be able to get assistance anywhere there’s internet connection, just click that link on the left side of the page.
Unsure about what parts, bags or filters fit your model? Our customer support staff can certainly help you out with that. And if you’re in the market for a new machine, our staff is highly knowledgeable and will make recommendations that are ideal for your situation—whether you’re a home owner or run a big cleaning company.
If your vacuum cleaner starts giving you problems and you need help troubleshooting, or if you just received your part in the mail and are clueless about installing it, our technical support team will gladly help you out. Whether it’s a simple or complex installation, we have some of the best minds in the industry ready to assist. If possible, have your vacuum’s model number on hand when asking for technical support.
eVacuumStore is an authorized dealer for most major brands we offer, so new customers can be assured that any vacuum cleaner they order from our website comes backed with the full, manufacturer’s warranty. We also are also a warranty center for most major brands. So for example, if you order an Electrolux, Eureka or Miele vacuum cleaner from us, and it starts giving you trouble a few years down the road, you can either send the broken part or vacuum cleaner to our physical location for service, or we can direct you a warranty service center close to you. We are not affiliated with Aerus but we will warranty any purchase for eVacuumStore.com by calling 866-972-8227.
Live support is available 7 days a week: Monday through Friday 8am to 7pm EST and Saturday and Sunday 10am to 5pm EST. Our number is toll-free, so give us a call at 1-866-972-VACS (8227)!