Returns Policy

Free Shipping

We are offering FREE SHIPPING on orders with a base total exceeding $50. This will automatically be calculated when you complete your order with eVacuumStore. Please keep in mind that this only applies to normal ground delivery within the continental, domestic U.S. and only to merchandise that does not exceed certain size and weight limitations. Orders that exceed the carrier's size or weight limitations will have the carrier's surcharges related to the excess size or weight passed through to the customer.

JE Adams Industrial Vacuums and combination units include free freight must have a loading dock since they are delivered by a freight carrier. If the destination address does not have loading dock access and you require a vehicle lift-gate, an additional fee of $100 will be charged for this service. Please call us at 866-972-8227 with any questions.

Returns

Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery.  Steam cleaners and carpet shampooers are not returnable once used, if they are defective then the machine would be covered under the manufacturers guarantee.   IPC Eagle J.E. Adams, and EDIC machines are not returnable due to the size of these machines.   Warranty service is available for IPC Eagle, JE Adams, and EDIC through the manufacturer so please call with any questions. A 20% or 25% restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit.

Sebo Vacuum Cleaner Free Trial

We are offer a 30 day risk free trial on qualified SEBO vacuum cleaners (offer excludes bags, filters, and parts). We will pay the shipping both ways and you will not incur a restocking fee with normal residential usage.  Items with user damage, excess or commercial use are subject to a restocking fee.  This offer only applies to SEBO Vacuums. Please keep in mind that this only applies to normal ground delivery within the continental U.S. This offer does not apply to Central Vacuums, Central Vacuum Kits, Bags, Parts, or Filters.  Please keep all the original packaging and owners books when sending back or there will be a restocking fee.  Only one 30 day risk free trial per customer. Vacuums purchased after initial 60-day trial will not include another trial.

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to evacuumstore within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to evacuumstore within 5 days of receipt.

Cancellation

Orders can not be canceled after the order has already shipped out. Custom built commercial equipment from J.E. Adams, IPC and EDIC cannot be canceled once production starts.

Defective Items

All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging we will send out a replacement item.  If the item is used, the item will be covered under the product warranty and reshipped to the customer. 

International Shipments

All customs and broker fees will be paid by the receiver and are not included in Evacuumstore's shipping rates.  All international orders and shipments are non refundable whatsoever. All shipping, duty, and customs fees are nonrefundable.  Evacuumstore will not pay any custom fees as a result of a returned package and is the responsibility of the sender.  In the result a package is rejected by the sender, all shipping, return shipping, customs fees, duties, processing, and surcharges will not be refunded. This shipping policy applies to: Canada, Puerto Rico, Guam, and any other country other than Unites States. 

Standard Shipping Costs